A1 Restaurant Furniture Returns & Cancellations

Exchange/Return Policy

Customer satisfaction is our TOP PRIORITY. We will make every effort to assist you with your exchange/return; however, the final decision lies within the manufacturer's policy.

Please contact us before returning any item. Items returned to us WITHOUT contacting us will NOT be refunded or exchanged.
At the time of delivery, it is the customer’s responsibility to inspect the shipment prior to acceptance. All damaged goods must be noted on the delivery receipt as "damaged during shipping" before signing. Customers must provide photographs of the damages. Missing or incorrect shipments must also be noted on the delivery receipt to the carrier. If nothing is reported to the carrier, A1restaurantfurniture.com will be not held liable for damages. The customer is also required to immediately report the freight issues to A1restaurantfurniture.com on the same day of delivery. Failure to do so may result in denial of the claims. Please keep the pallets and original packaging for possible future inspection.
Returns will not be accepted without original packaging. We ONLY issue a FULL refund if shipping defective products or incorrect products by mistake and the products are unused and unassembled when returned.
Items that have been used or assembled cannot be exchanged or returned.
Special order items or clearance/discontinued items cannot be returned if we are not at fault.
A 50% restocking fee will be applied if the customer refuses the shipment when receiving the shipment if the products are not damaged, and the customer is responsible for all shipping costs (original Shipping and return shipping).
A 50% restocking fee will be applied for a returned order which is not for exchange and we are not at fault.

Cancellation Policy

Please contact A1restaurantfurniture.com via phone to cancel your order.

Orders canceled prior to processing can be canceled with no obligation.
Order canceled during processing or after processing will be subject to a 25% restocking fee. An order cannot be canceled if it's already being shipped.
Custom products (special orders) cannot be canceled once processing.